Initial commit

backend/app/bot/constants.py

@@ -0,0 +1,73 @@
+from enum import Enum
+
+
+class RequestStatus(str, Enum):
+    NEW = "new"
+    IN_PROGRESS = "in_progress"
+    RESOLVED = "resolved"
+    CLOSED = "closed"
+
+
+class RequestPriority(str, Enum):
+    LOW = "low"
+    MEDIUM = "medium"
+    HIGH = "high"
+    CRITICAL = "critical"
+
+
+class Department(str, Enum):
+    AHO = "aho"
+    GKH = "gkh"
+    GENERAL = "general"
+
+
+class RequestType(str, Enum):
+    HARDWARE = "hardware"
+    SOFTWARE = "software"
+    NETWORK = "network"
+    ACCESS = "access"
+    OTHER = "other"
+
+
+STATUS_LABELS = {
+    RequestStatus.NEW: "Новая",
+    RequestStatus.IN_PROGRESS: "В работе",
+    RequestStatus.RESOLVED: "Решена",
+    RequestStatus.CLOSED: "Закрыта",
+}
+
+PRIORITY_LABELS = {
+    RequestPriority.LOW: "Низкий",
+    RequestPriority.MEDIUM: "Средний",
+    RequestPriority.HIGH: "Высокий",
+    RequestPriority.CRITICAL: "Критический",
+}
+
+PRIORITY_EMOJI = {
+    RequestPriority.LOW: "🟢",
+    RequestPriority.MEDIUM: "🟡",
+    RequestPriority.HIGH: "🟠",
+    RequestPriority.CRITICAL: "🔴",
+}
+
+DEPARTMENT_LABELS = {
+    Department.AHO: "Административно-хозяйственный отдел",
+    Department.GKH: "Жилищно-коммунальное хозяйство",
+    Department.GENERAL: "Общий отдел",
+}
+
+REQUEST_TYPE_LABELS = {
+    RequestType.HARDWARE: "Проблемы с оборудованием",
+    RequestType.SOFTWARE: "Проблемы с ПО",
+    RequestType.NETWORK: "Проблемы с сетью",
+    RequestType.ACCESS: "Доступ к системам",
+    RequestType.OTHER: "Другое",
+}
+
+REQUEST_TYPE_EMOJI = {
+    RequestType.HARDWARE: "🖥️",
+    RequestType.SOFTWARE: "💿",
+    RequestType.NETWORK: "🌐",
+    RequestType.ACCESS: "🔑",
+    RequestType.OTHER: "📝",
+}