Initial commit

backend/app/bot/__init__.py

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+from .bot import dp, start_bot

backend/app/bot/bot.py

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+from aiogram import Bot, Dispatcher
+from app.bot.config import settings
+
+bot = Bot(token=settings.TELEGRAM_BOT_TOKEN)
+dp = Dispatcher()
+from .handlers import start, status
+
+
+async def start_bot():
+    """Start the bot"""
+    try:
+        await dp.start_polling(bot, skip_updates=True)
+    finally:
+        await bot.session.close()

backend/app/bot/config.py

@@ -0,0 +1,12 @@
+from pydantic_settings import BaseSettings
+
+
+class Settings(BaseSettings):
+    TELEGRAM_BOT_TOKEN: str = "7677506032:AAHoVqFJs3IZKNK2NVzGnzKUn1hjVtU5Ryk"
+    TELEGRAM_CHAT_ID: str = "5057752127"
+
+    class Config:
+        env_file = ".env"
+
+
+settings = Settings()

backend/app/bot/constants.py

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+from enum import Enum
+
+
+class RequestStatus(str, Enum):
+    NEW = "new"
+    IN_PROGRESS = "in_progress"
+    RESOLVED = "resolved"
+    CLOSED = "closed"
+
+
+class RequestPriority(str, Enum):
+    LOW = "low"
+    MEDIUM = "medium"
+    HIGH = "high"
+    CRITICAL = "critical"
+
+
+class Department(str, Enum):
+    AHO = "aho"
+    GKH = "gkh"
+    GENERAL = "general"
+
+
+class RequestType(str, Enum):
+    HARDWARE = "hardware"
+    SOFTWARE = "software"
+    NETWORK = "network"
+    ACCESS = "access"
+    OTHER = "other"
+
+
+STATUS_LABELS = {
+    RequestStatus.NEW: "Новая",
+    RequestStatus.IN_PROGRESS: "В работе",
+    RequestStatus.RESOLVED: "Решена",
+    RequestStatus.CLOSED: "Закрыта",
+}
+
+PRIORITY_LABELS = {
+    RequestPriority.LOW: "Низкий",
+    RequestPriority.MEDIUM: "Средний",
+    RequestPriority.HIGH: "Высокий",
+    RequestPriority.CRITICAL: "Критический",
+}
+
+PRIORITY_EMOJI = {
+    RequestPriority.LOW: "🟢",
+    RequestPriority.MEDIUM: "🟡",
+    RequestPriority.HIGH: "🟠",
+    RequestPriority.CRITICAL: "🔴",
+}
+
+DEPARTMENT_LABELS = {
+    Department.AHO: "Административно-хозяйственный отдел",
+    Department.GKH: "Жилищно-коммунальное хозяйство",
+    Department.GENERAL: "Общий отдел",
+}
+
+REQUEST_TYPE_LABELS = {
+    RequestType.HARDWARE: "Проблемы с оборудованием",
+    RequestType.SOFTWARE: "Проблемы с ПО",
+    RequestType.NETWORK: "Проблемы с сетью",
+    RequestType.ACCESS: "Доступ к системам",
+    RequestType.OTHER: "Другое",
+}
+
+REQUEST_TYPE_EMOJI = {
+    RequestType.HARDWARE: "🖥️",
+    RequestType.SOFTWARE: "💿",
+    RequestType.NETWORK: "🌐",
+    RequestType.ACCESS: "🔑",
+    RequestType.OTHER: "📝",
+}

backend/app/bot/handlers/__init__.py

@@ -0,0 +1,2 @@
+from .start import dp
+from .status import dp

backend/app/bot/handlers/start.py

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+from aiogram import types
+from aiogram.filters import CommandStart
+from ..bot import dp
+
+
+@dp.message(CommandStart())
+async def start_command(message: types.Message):
+    """Handle /start command"""
+    await message.answer(
+        "👋 Привет! Я бот технической поддержки.\n"
+        "Я буду отправлять уведомления о новых заявках и позволю менять их статус."
+    )

backend/app/bot/handlers/status.py

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+from aiogram import types, F
+from logging import getLogger
+from sqlalchemy.orm import Session
+from ...database import get_db
+from ...crud import requests
+from ..bot import dp
+from ..keyboards import create_status_keyboard
+from ..messages import format_request_message
+from ..constants import STATUS_LABELS
+
+logger = getLogger(__name__)
+
+@dp.callback_query(F.data.startswith("status_"))
+async def process_status_update(callback: types.CallbackQuery):
+    try:
+        parts = callback.data.split("_")
+        logger.info(f"Received callback data: {callback.data}")
+
+        if len(parts) < 3:
+            logger.error(f"Invalid callback data format: {parts}")
+            await callback.answer("Неверный формат данных", show_alert=True)
+            return
+
+        request_id = int(parts[1])
+        new_status = "_".join(parts[2:]) if len(parts) > 3 else parts[2]
+
+        logger.info(
+            f"Processing status update: request_id={request_id}, new_status={new_status}"
+        )
+
+        db = next(get_db())
+        try:
+            updated_request = requests.update_request_status(db, request_id, new_status)
+            if not updated_request:
+                logger.warning(f"Request not found: {request_id}")
+                await callback.answer("Заявка не найдена", show_alert=True)
+                return
+
+            new_message = format_request_message(updated_request)
+            new_keyboard = create_status_keyboard(request_id, new_status)
+
+            await callback.message.edit_text(
+                text=new_message, parse_mode="HTML", reply_markup=new_keyboard
+            )
+
+            await callback.answer(f"Статус обновлен: {STATUS_LABELS[new_status]}")
+            logger.info(
+                f"Successfully updated request {request_id} to status {new_status}"
+            )
+
+        except ValueError as e:
+            logger.error(f"Value error while updating status: {e}")
+            await callback.answer(str(e), show_alert=True)
+        finally:
+            db.close()
+
+    except Exception as e:
+        logger.error(f"Error processing callback: {e}", exc_info=True)
+        await callback.answer(
+            "Произошла ошибка при обновлении статуса", show_alert=True
+        )

backend/app/bot/keyboards.py

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+from aiogram.types import InlineKeyboardMarkup, InlineKeyboardButton
+from logging import getLogger
+from .constants import STATUS_LABELS
+
+logger = getLogger(__name__)
+
+def create_status_keyboard(
+    request_id: int, current_status: str
+) -> InlineKeyboardMarkup:
+    status_transitions = {
+        "new": ["in_progress"],
+        "in_progress": ["resolved"],
+        "resolved": ["closed"],
+        "closed": [],
+    }
+
+    buttons = []
+    available_statuses = status_transitions.get(current_status, [])
+
+    for status in available_statuses:
+        callback_data = f"status_{request_id}_{status}"
+        logger.debug(f"Creating button with callback_data: {callback_data}")
+        buttons.append(
+            [
+                InlineKeyboardButton(
+                    text=STATUS_LABELS[status], callback_data=callback_data
+                )
+            ]
+        )
+
+    keyboard = InlineKeyboardMarkup(inline_keyboard=buttons)
+    logger.debug(f"Created keyboard: {keyboard}")
+    return keyboard

backend/app/bot/messages.py

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+from datetime import datetime
+from .constants import (
+    STATUS_LABELS,
+    PRIORITY_LABELS,
+    PRIORITY_EMOJI,
+    DEPARTMENT_LABELS,
+    REQUEST_TYPE_LABELS,
+    REQUEST_TYPE_EMOJI,
+)
+
+
+def format_request_message(request_data: dict) -> str:
+    created_at = datetime.fromisoformat(request_data["created_at"]).strftime(
+        "%d.%m.%Y %H:%M"
+    )
+
+    # Get translated values
+    department = DEPARTMENT_LABELS.get(
+        request_data["department"], request_data["department"]
+    )
+    request_type = REQUEST_TYPE_LABELS.get(
+        request_data["request_type"], request_data["request_type"]
+    )
+    priority = PRIORITY_LABELS.get(request_data["priority"], request_data["priority"])
+    status = STATUS_LABELS.get(request_data.get("status", "new"), "Неизвестно")
+
+    return (
+        f"📋 <b>Заявка #{request_data['id']}</b>\n\n"
+        f"👤 <b>Сотрудник:</b> {request_data['employee_last_name']} {request_data['employee_first_name']}\n"
+        f"🏢 <b>Отдел:</b> {department}\n"
+        f"🚪 <b>Кабинет:</b> {request_data['office']}\n"
+        f"{REQUEST_TYPE_EMOJI.get(request_data['request_type'], '📝')} <b>Тип заявки:</b> {request_type}\n"
+        f"{PRIORITY_EMOJI.get(request_data['priority'], '⚪')} <b>Приоритет:</b> {priority}\n\n"
+        f"📝 <b>Описание:</b>\n<blockquote>{request_data['description']}</blockquote>\n\n"
+        f"🕒 <b>Создана:</b> {created_at}\n"
+        f"📊 <b>Статус:</b> {status}"
+    )

backend/app/bot/notifications.py

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+import asyncio
+from logging import getLogger
+from aiogram.client.session.aiohttp import AiohttpSession
+from .bot import bot
+from .keyboards import create_status_keyboard
+from .messages import format_request_message
+from .config import settings
+
+logger = getLogger(__name__)
+
+
+async def send_request_notification(request_data: dict):
+    try:
+        message = format_request_message(request_data)
+        keyboard = create_status_keyboard(
+            request_data["id"], request_data.get("status", "new")
+        )
+
+        async with AiohttpSession() as session:
+            bot.session = session
+            await bot.send_message(
+                chat_id=settings.TELEGRAM_CHAT_ID,
+                text=message,
+                parse_mode="HTML",
+                reply_markup=keyboard,
+            )
+    except Exception as e:
+        logger.error(f"Error sending Telegram notification: {e}", exc_info=True)
+        raise
+
+
+def send_notification(request_data: dict):
+    try:
+
+        loop = asyncio.new_event_loop()
+        asyncio.set_event_loop(loop)
+        loop.run_until_complete(send_request_notification(request_data))
+        loop.close()
+    except Exception as e:
+        logger.error(f"Failed to send notification: {e}", exc_info=True)
+        raise